Store Policies
Return Policy:
All sales are final. Fabric, kits, patterns, and accessories may not be returned or exchanged but will be replaced if damaged in shipment. We will happily reimburse any shipping costs incurred when returning damaged merchandise and will send replacement merchandise at no cost. Please include a description of the damage with your return.
To inquire about a return please email StitchologyNM@gmail.com or call 505-242-3288
Shipping:
Our shipping rates are flat rates based on the location we will be shipping to. All packages are shipped via USPS Priority Mail. You can expect your package to take 2-5 business days. We ship Tuesdays-Saturday per the USPS Postal Holiday Schedule.
Fabric Pricing:
Each price refers to a half yard of fabric. For quilting cotton, this would be 18" X 44/45". For home decorator fabrics a half yard is usually 18" X 54". The measurement is length by width. You will change the quantity on the checkout page should you want more than a half yard. For instance, if you need a whole yard, you would enter 2. Fabric will be cut in one continuous length.
Sales Tax:
New Mexico customers will pay a sales tax of 7%.
Swatches:
We do not send swatches. You may call us at 505-242-3288 to order as little as ¼ yard of fabric for a sample.
Privacy Policy:
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details, comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
If you don’t want us to process your data anymore, please contact us at StitchologyNM@gmail.com or send us mail to 2400 Rio Grande Blvd, NW, Suite D, Albuquerque, NM 87104.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at StitchologyNM@gmail.com or send us mail to: 2400 Rio Grande Blvd NW, Suite D, Albuquerque, NM 87104.